Steven D Duncan Resume
E-mail me |
| Summary of Qualifications |
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- 9 years of experience in IT working with various industries including software, telecommunications, engineering, real estate, manufacturing and others
- Business Systems Analysis evaluating business processes, gathering requirements, recommending technical solutions, and integrating software packages
- Object Oriented development writing applications in Java and J2EE
- Proficient in all aspects of the Systems Development Life Cycle (SDLC)
- Experienced working in and managing culturally diverse, globally distributed (e.g. India, Brazil, Hong Kong, Ukraine) project teams across multiple disciplines
- Adept at liaising with all project stakeholders, including business members, IT staff, vendors and consultants to facilitate timely and accurate project deliveries
- Strong database knowledge including Oracle, MySQL, and MS Access
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| Skills Matrix |
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| Software | Comverse One, Kenan BP, Kenan Data Mediation, Comverse Self Service, MS Office, MS Project, Visio, Eclipse IDE, ClearQuest/ClearCase, Subversion SVN |
| Programming | Java, J2EE, C/C++, C#, PL/SQL, XML, Jasper Reports, Ant, JAXP, JDBC |
| Web Design | HTML, PHP, CSS, JavaScript, JSP, Servlets, MVC, SOAP, Apache/Tomcat |
| Operating Systems | Windows (all versions), Linux, Unix (Solaris, HP-UX, AIX), Novell Netware |
| Databases | Oracle, SQL Server, MySQL, Access, database management tools |
| Other Skills | Project Management, Business/Systems Analysis, Solution Design, Agile Software Development, RAD, SDLC, Iterative Methods, Testing (SIT, UAT) |
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| Professional Experience |
Senior Consultant : Comverse Technology
2005-2009 |
Comverse is one of the world's leading providers of software and systems to telecommunications companies. My role there was as an implementation consultant tasked with defining project requirements, configuring the Kenan FX software to meet those requirements , creating custom integration solutions when needed, and acting as a liaison between clients and IT developers when larger scale custom development was needed. My acheivements with Comverse include:
- Integrated the Comverse One/Kenan FX suite of packaged OSS/BSS products into existing client systems using business analysis, solution design, and agile deployment methodologies on multi-million dollar projects across the Americas and the Caribbean
- Facilitated rapid project deployments using all aspects of SDLC, including requirements gathering, production of technical documents, software integration, testing, training and product support
- Produced various project related documents such as requirements documents, functional and technical design documents, gap analyses, use cases, systems integration and user acceptance test plans, etc
- Specified and coded customized integration solutions using Java/J2EE, XML, SQL and APIs
- Achieved the first successful customized deployment of our self service web portal in the United States as the primary customer-facing member of a geographically diverse project team
- Created a custom made web-based reporting tool using SQL and Jasper Reports including managing the complete project lifecycle
- Designed and coded a custom interface to transform and transfer data records to an SOA system using Java and SOAP
- Worked closely with clients and vendors both remotely and on-site as part of the ongoing integration process to produce on-time project deliverables, provide product walkthroughs and deliver training
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Senior Analyst : Computer Consultant Team
2004-2005 |
Computer Consultant Team is an IT consulting company that allows businesses to cut their technology spending while improving their daily operations and data security through outsourced IT services. As CCT at the time was a small start-up company, I performed many different roles there, including account manager, systems analyst, web developer, sales and marketing, and project lead. My acheivements with CCT include:
- Reduced IT infrastructure costs while simultaneously increasing performance and security for clients by performing infrastructure support services in a primarily MS Windows environment including systems/network administration, application support, training, and project management
- Consulted with senior executives and business owners to evaluate current and future technology requirements and problems with a budget conscious focus on improving the use of technology in daily operations
- Designed a procedure for performing system audits to determine potential problems/vulnerabilities and cost saving areas in clients’ systems and made recommendations on how best to address those issues
- Supervised a small staff of results-driven consultants and support personnel that helped grow the company from a startup to a 73% increase in revenues in year two
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Owner/Principal Consultant : Penguin Computer Consulting
2002-2005 |
Penguin Computer Consulting is a small IT consulting and web design business I started while in college. I employed several friends of mine in developing custom software, designing websites, and managing IT operations for local businesses. I eventually stopped operating the business when I relocated to another state. My acheivements with Penguin Computer Consulting include:
- Starting an IT consulting company focused on systems consulting and web-based application design
- Designed web sites and web-based applications using Java, JSP, PHP, MySQL, HTML, CSS, JavaScript, Macromedia (now Adobe) Design Studio, and other technologies
- Managed IT operations for several local companies, including several major systems upgrades
- Created a web-based inventory/Point of Sale program for a local jewelry store using JSP and MySQL
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IT Intern/Tier II Support Analyst : Michael Baker Jr, Inc
2001-2002 |
Michael Baker is a global engineering company focusing on civil engineering and energy operations. My role there was as an intern and help desk analyst providing tier II desktop support to the engineers and business staff. My acheivements at Michael Baker include:
- Performed Tier II Desktop, hardware, AutoCAD, MicroStation and network support on Windows 98/NT/2000/Novell Netware systems for 800 users in 2 local and several remote office locations
- Achieved a very high satisfaction rating for the quality of my technical support
- Researched new equipment and provided both written and verbal instructions on using that equipment to engineers and management
- Maintained an Access database of decommissioned IT equipment
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| Education |
| Bachelor of Science – Computer Engineering |
| The Pennsylvania State University - 2003 |
| Professional Development |
- Comverse: Netonomy self service web portal/Comverse Self Service, Kenan Data Mediation (10.0, 11.0), Kenan BP (11.7, 12.0), Kenan APITS, Comverse Unified API
- Scribe Certified Solution Consultant for Microsoft Dynamics CRM Adapter
- C#, .Net, and MS SQL Server via SkillSoft e-learning courses
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